What to look for
- Decisions repeatedly escalate to the owner or a small group of executives.
- Revenue is rising while margin, service, or cash performance becomes less predictable.
- Teams create local workarounds because core processes no longer fit the business.
- Managers spend most of their time reacting and little time developing capability.
- Leadership cannot agree on one version of performance or the priorities that matter most.
The leadership decision
The answer is rarely another isolated initiative. Leadership must redesign the operating system around clear decisions, visible measures, capable managers, and a disciplined execution rhythm.
Discuss this challenge in your business